FAQ - Fun Gift Online

FAQ

Q1. How do I order?

We have two sorts orders. Gallery samples order and Custom order. You can easily order from the gallery through “order now” button. And fill up the necessary descriptions and attaching photos and make checkout process. If you don’t find the theme in our gallery what you are looking for, then you can go to custom order and request a quote for custom order from order menu. We should send one proof within 5 days before printing for your approval, if you need any small revisions, you can ask through mail. And we should give asap with revised version. Please note that change instructions should NOT be beyond the scope of original instructions. However you can include additional instructions or images at an extra cost.

Q2. How long will it take to produce my artwork?

This depends on what you order. Our average production time from the time of ordering to final completion is 5-7 working days, however it can sometimes take upto 7 days. Once the artwork is produced we will send it to you for approval, if you want any small changes we should try and implement them, once we have a final artwork we will print (if you opt so) and ship it. This turnaround does not apply to Group / Bulk orders. Orders placed after 3pm, will be treated as a next day order. We can also cater for Very urgent orders, in these cases it is best to call or email us with your requirements. If you need your order for a certain date, it is best to call or email us beforehand to confirm the timeframe. Business days do not include any public holidays prevailing in India and Sundays.

Q3. How do I pay ?

Indian Customers can use Net banking through our Secure payment gateway ‘Payumoney’.and Also use Debit and Credit cards. You can also make a direct payment via bank transfer, If you don’t like card payments. We have also Cash On Delivery option in selected Pin codes. Non Indian customers can use PayPal secured payment gateway you all know.

Q4. Is my payment is safe?

Indian users can use Our payment gateway partner is PAYUMONEY which is leading payment gateway in India. They have options to payment like net banking,debit card and credit card payment. Non Indian customers can use international payment gateway “PAYPAL” for making payment. All payments are 100% secure. We assure 100%
safety for your payments and card details.

Q5. I have Urgent Order.. Can you do it?

The answer is simply ‘YES’. just contact us with your requirements and We will tell you how long it will take to complete the work. We will guarantee that you will receive the artwork in digital copy (jpeg) in time but cannot guarantee extras such as Shipping with finished framed artwork.

Q6. How much is Shipping?

This depends on what has been ordered. Postage costs are clearly displayed on the page before payment is sent.

Q7. How do I send you the photos?

Photos should be sent when ordering and can send e-mail as jpg images. Please send high resolution images and do not resize or amend in any way. Just send the original digital camera image and good mobile camera photos, Don’t send whatsapp images and low resoultion images.

Q8. What type of photo is required?

We require a good quality head shot. We prefer to have a photo with the expression you want in the final caricature i.e. We draw to the photo sent.

Q9. What type of print do you use?

All prints are produced on professional lab glossy paper and printed by professional labs. You do NOT receive a cheap inkjet print.

Q10. Am I limited to the themes on your website?

No. You can specify any theme you want to be included in the background.You are only limited by your imagination.

Q11. What is Digital Copy?

Digital copy is high resolution of your caricature. It is sent in JPEG version. It is ideal for high quality printing.

Q12. What if I don’t like the artwork?

All of our artworks are drawn to a great likeness and to your description so we’re sure you will love the result. In the rare case that your not happy with the artwork we will do our utmost to work with you until you are happy with it. Unfortunately we are not able to give refunds on any orders once production has begun.

Q13. How long will the shipping take?

Express orders will be delivered in 1 business day in Metro cities ( selected pin codes). And Urgent orders will take 3 business days for other cities. Normal orders takes 7 business days. Business days do not include any public holidays prevailing in India and Sundays. Please note that we cannot 100% guarantee the delivery dates. If the delivery varies more than 3 days (in case of Very urgent orders) and 5 days (urgent orders) 7 days (normal orders) than mentioned, we will return you the shipping cost. Please note that the Delivery time counts from the day you approve the artwork for printing and dispatch.

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